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Frequently Asked Questions

Artwork

Where do I send artwork to?

Please email any artwork to artwork@liteam.com or your LI Team representative!

What format should I send my artwork in?

In order to guarantee the best quality imprint please supply us with EPS or vector artwork. If you do not have EPS artwork available, we will also accept other forms of art. However, there may be a charge to convert it to the format needed. Your LI Team representative will be able to help you determine this.

Shipping & Delivery

Why am I charged a shipping fee if I pick up my order?

Even though you may pick up your order at LI, there may be a shipping charge on your final invoice. This is because all items are shipped from the manufacture and the freight associated with getting the goods to LI is passed along to you.

Do you mark up shipping charges?

No, LI does not mark up shipping charges. These are simply passed along.

Can I drop ship my order to multiple locations?

Yes! Just let us know where you would like your items shipped to! We can handle split ships from to, up to 5,000 locations...or more!

Order Information

What is a set up charge for?

A set up charge is for the physical screen that is needed to produce your order. A separate screen must be made for each color of your logo. It is important to note that the set up charge is not an artwork charge.

Will I pay a set up charge for a reorder?

Depending on the product, you may or may not pay set up charges for reorders.

Why did I receive more or less than the number of items I originally ordered?

In our industry often times manufactures print "overruns". The reason being, during the printing process some items may not pass quality control. We always print more to try and insure you receive the quantity requested. On few occasions, you may receive less than ordered due to items not passing quality control.

Can I specify my PMS color for my order?

Of course! On most items we are able to do PMS color matches. On some occasions there may be a charge to imprint in colors other than stock colors.

What is your production time?

Our standard production time is 7-10 business days. We are able to produce rush orders in up to 24 hours! Just communicate your event date with your LI Team Rep and we will not let you down!

Will I receive an artwork proof prior to production?

Yes! All orders are proofed before going to production. That way you are able to make any changes to the imprint.

What is the difference between an Order Acknowledgement and Invoice?

After you place an order the order acknowledgement is received with all the information to your order. This is a copy for you to look over and review, not a final invoice. Once the order is produced a final invoice will be sent with all charges.

Payment Information

What forms of payment are accepted?

We accept all forms of payment; cash, check or credit card. Just let us know what is easiest for you!

When will I receive my final invoice?

A final invoice will be sent to you via email after your order is printed.

Returns

All items purchased on LiTeam.com are custom printed and are not available to return.  You can cancel your order prior to going into production, however once goods are imprinted you are not able to cancel.  In the event you receive your order and the merchandise is defective we will replace the items in question! Your satisfaction is our priority!